After Service of KEENTOOL
After Service of KEENTOOL [2009-01-06]
KEENTOOL has an experienced team, offering our customers additional benefits with Application-specific advice, both by phone and on site, by our after-sales and field service, our product management staff, engineers and technicians.
We offer service of machinery installing and debugging, practice of machinery operation, machinery maintenance, project-design and technical advice for stone quarrying etc. Reliable delivery based on detailed planning, well-planned logistics, and a high degree of operating flexibility through our order service department.
Highly-developed basic research to generate know-how and manufacture tools with a technical standard that leads the world, meeting the high requirements of our customers.
Guarantees/Warranties/Terms and Conditions
If our product has any quality problem, we will make prompt response to customers’ requests.
--"KEENTOOL" guarantees its products against defects in materials and workmanship for12 months from the date of purchase for machinery products, and 3months for diamond tools. This warranty is exclusively limited to the replacement or repair of defective products at "KEENTOOL" ’s option, free of charge.
-- "KEENTOOL" promise to reply with reasonable explanation within 48 hours (Not including holiday) on receipt of any customer’s Feedback or complaint. Our office or agent in Iran, France, Norway, UAE etc.. They can inspect the using conditions and give a most suitable solution.
--"KEENTOOL" reserves right to pro-rate any warranty based on tool life prior to failure.
--The warranty does not cover damages caused by abuse, misuse, force majeure or normal wear from usage. Before the using, we will supply new users the detailed manual handbook and best parameters for reference.
--This user assumes the responsibility of determining the suitability of the products for his intended use.
--In no event shall "KEENTOOL" be reliable for incidental or consequential damages of any kind whatsoever
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